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Help Center > Q&A by Category> Category: International Customers
Category: International Customers
7 Articles
Orange arrow How do I determine my U.S. clothing size if I live in another country?

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  We recommend using this great chart for international size conversions: Women's Clothing Size Conversions...
Orange arrow How do I call you from the UK?

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  Toll-free numbers to the US only work when dialing from inside the USA. If outside the USA it is best to dial our direct toll line. Please note that the following is not a toll free number and you may incur long distance charges by your long distance provider for the call. The number you will nee...
Orange arrow Do you ship internationally?

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  Yes! We ship to many countries around the world. Please click the link below to view a list of countries to which we ship. You will also find shipping options, costs and other international shipping policies at the link below: International Shipping Information (pricing, shipping methods offered...
Orange arrow I received my shipping notification but can't track my package.

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  Shipping within the U.S.: When your package label is processed, we send an email containing tracking information. Depending on the shipping carrier used (FedEx or USPS), the detailed tracking information may not be available until late that night or the next morning. If 24 hours have passed and th...
Orange arrow What are your International Shipping options?

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  International orders ship via the United States Postal Service (USPS), DHL or FedEx. For delivery time stimates and policies, please read our International Customers page. We ship to most European and Caribbean countries, the UAE, South Africa, Japan, Malaysia, Australia and New Zealand. See the fu...
Orange arrow I am shipping outside the US. Will I be charged duties or taxes?

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  Duties and/or other taxes like VAT may be due at the time your package is delivered or picked up at your local post office. These taxes are usually determined by the declared merchandise value on the customs documentation that we include with your shipment. Please note that customer is responsible...
Orange arrow How do I enter my international address in the shopping cart?

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  We apologize for the inconvenience! International addresses, because some do not have States or Zip Codes, can be a little tricky to enter into our website. Here are some tips... Select "Other/Province" in the "State" dropdown list. If you have no Postal Code, type "00000" (five zeros) If your...

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