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Help Center > Q&A by Category> Article: Problem with Credit Card

Problem with Credit Card

Article ID: 43492 Email Print
Why is my credit card being rejected on your website?


First, if you are having issues placing your order on our website, we invite you to call 800-401-5811 or 1-305-576-0012 for assistance putting your order through.

Alternatively, you may print your computer screen that shows the order details and fax it to 772-365-8000. We will then process your order manually.

After hours or for self-help, please read the TROUBLESHOOTING tips below: 

Problem Solution
I'm getting an error that says "The credit card number entered does not match the type you selected." Click the Back button to make sure that you selected the correct type of card (Visa, MasterCard, AMEX, etc). Make sure you choose the correct type of card you are using. Example: if you are using a MasterCard, click the "MasterCard" radio button on the Shipping/Payment Selection step, before proceeding to the last and final Payment Page in the checkout process.
I'm getting an error that says "Unable to authorize payment. Credit Card Declined." Click the Back button to make sure that you entered all of your credit card information correctly. Check for typos in the card number or CCV security number.

If your card is being declined unexpectedly, we encourage you to call your bank to ensure that there are no issues with your account.
I'm getting an error that says "Duplicate Transaction" Our system has security measures that prevent multiple attempted charges on a credit/debit card within a short period of time. If you receive this message, click the back button and wait about 3-4 minutes before attempting to finalize your order again.

If you continue to have problems, please call us at 1-800-401-5811.


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Article Details
Views: 2086 Created on: Apr 04, 2014
Date updated: Apr 15, 2014
Posted in: Placing an Order

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